NEW CLIENT POLICY

As our appointments are highly requested, we do ask for all new clients to come in for a consultation prior to making a booking. A $50 deposit from all new clients to secure your FIRST appointment must be taken to secure a booking. This payment can be made over the phone and is to be paid at the time of your booking, otherwise the appointment will be forfeited. This is a onetime only deposit and will be deducted from the cost of your service on the day. The $50 deposit is nonrefundable (see below cancellation policy).

CANCELLATION POLICY

At S+S we value your time and respect your schedule, therefore we reserve your booking at a time convenient for you. We will provide you with a courtesy reminder text 3 days prior, to ensure you are aware of the time and date. We understand that life happens and some circumstances are out of your control, however, we are respectfully trying to run a business and greatly appreciate your understanding of this policy. We require you to reply to this message with the requested ‘Y’ to confirm the appointment or it will may be forfeited and all deposit monies lost.

Please call or send us a message for any alterations/cancellations, we do require an absolute minimum 24 hours’ notice. Failure to comply with this cancellation policy will result in a $50 fee.

No shows will be charged 100% of the service cost. Cancelling your appointment after your scheduled appointment time is classed as a no show.