BOOKING & CANCELLATION POLICY
CONSULTATIONS & DEPOSITS
For all new clientele, a compulsory, complimentary consultation must be completed prior to making a colour booking. This is to ensure what we are booking you in for is safe and achievable. A no show to a booked consultation may deny you any future bookings. As our appointments are highly requested, we do ask for a $50 deposit from all new clients to secure your FIRST hair appointment. This payment can be made over the phone and is to be paid at the time of your booking, or the appointment will be forfeited. This is a one-time deposit and will be deducted from the cost of your service on the day. The $50 deposit is non-refundable (see below cancellation policy).
At Scissor & Stone, we value your time and respect your schedule, therefore we reserve your booking at a time convenient for you. We will provide you with a courtesy reminder text 3 days prior, to ensure you are aware of the time and date. We understand that life happens and some circumstances are out of your control, however, we are respectfully trying to run a business and greatly appreciate your understanding of this policy.
Please call or send us a message for any alterations/cancellations, we do require an absolute minimum 24 hours’ notice. Failure to comply with this cancellation policy will result in a $50 fee.
No shows will be charged 100% of the service cost.