CLIENT POLICIES

NEW CLIENT POLICY

For all new clientele, a compulsory, complimentary consultation must be completed prior to making a colour booking. This is to ensure what we are booking you in for is safe and achievable. A no show to a booked consultation may deny you any future bookings.

As our appointments are highly requested, we do ask for a $50 deposit from all new clients to secure your FIRST hair appointment. This payment can be made over the phone and is to be paid at the time of your booking, or the appointment will be forfeited. This is a one-time deposit and will be deducted from the cost of your service on the day. The $50 deposit is non-refundable (see below cancellation policy).

CONFIRMATION POLICY

If you have an upcoming appointment you will receive a text message a week prior to your appointment as well as 3-days prior. This policy has been put in place to allow us to optimise our booking times and allow us to fit any waitlisted clients or other clients needing alternations into these spots.

The message you will receive a week prior is a reminder of your upcoming appointment with us. Whilst you are not required to respond, please take this opportunity to inform us of any changes to your appointment, including change of services i.e. if you are booked for a cut & blowdry and no longer require the blowdry, please inform us ASAP. Final alterations to services are to be made with at least 24 hours notice.

The 3-days prior message will be sent as a final confirmation and we require you to reply Y to confirm your appointment. Failure to do so within 24 hours may be recognised as a forfeited appointment.

CANCELLATION POLICY

​At Scissor & Stone, we value your time and respect your schedule, therefore we reserve your booking at a time convenient for you. We will provide you with a courtesy reminder via text a week and 3 days prior to your appointment, to ensure you are aware of the service you are booked in for, as well as the time and date.

We understand that life happens and some circumstances are out of your control, however, we are respectfully trying to run a business and greatly appreciate your understanding of this policy.

Please call or send us a message for any alterations/cancellations, we do require an absolute minimum 24 hours’ notice. Failure to comply with this cancellation policy will result in a $50 fee. 

No shows will be charged 100% of the service cost.