NEW CLIENT POLICY
For all new clientele, a compulsory, complimentary consultation must be completed prior to making a colour booking. This is to ensure what we are booking you in for is safe and achievable. (Read more here)
A no show to a booked consultation may deny you any future bookings.
As our appointments are highly requested, we do ask for a $50 deposit from all new clients to secure your FIRST hair appointment. This payment can be made over the phone and is to be paid at the time of your booking, or the appointment will be forfeited. This is a one-time deposit and will be deducted from the cost of your service on the day. The $50 deposit is non-refundable (see below cancellation policy).
At Scissor & Stone, we value your time and respect your schedule, therefore we reserve your booking at a time convenient to you. We will always send an appointment reminder a week prior to the appointment, as well as 3-days prior.
We do ask that you respond Y to confirm the appointment or contact us should you need to reschedule.
We require an absolute minimum of 24 hours for any cancellations or changes to the appointment. Any cancellations within this time frame will incur a $50 cancellation fee. Any cancellations or changes on the same day as the scheduled appointment will incur a charge of $100 or will be charged 100% of the original service cost.
No shows will be charged 100% of the services booked.
Should we need to imply our cancellation policy in any way, payment will be required before booking any future appointments at the salon. Should you have existing future appointments, Scissor & Stone reserve the right to forfeit these appointments if the cancellation fee is not paid prior.
PLUS ONE POLICY
Due to our growing team and one on one style servicing we will be asking that all clients attend their appointments solo.
Whilst we have loved meeting your little ones, we respectfully ask that you find alternative care for them on the day of your appointment with the exception of new borns (under 6 months) who we know may need to stay with you during this time.
We also ask that other family members, friends and partners do not join you during your appointments as our seats are extremely limited and reserved for clients only.